📞 Speak with someone today: 423-202-3008

You Love Them. You're Worried. You're Not Sure What To Do Next.

If someone you love is struggling with addiction, you're carrying a weight no family should carry alone. There is real help — for them, and for you — starting today.

📞 Call 423-202-3008 Send Us a Message
Or join our free Thursday support group →
In immediate danger? Call 911 or the 988 Suicide & Crisis Lifeline. We're here for the rest of the journey.

We Know What This Feels Like.

You've probably been awake at 2 a.m., checking if their car is in the driveway.

You've rehearsed conversations that never go the way you planned.

You've felt the fear when the phone rings — and the fear when it doesn't.

You Are Not Failing Them.

You are loving someone through one of the hardest things a family can face. Addiction affects the whole family — and the most important thing to know is this: your loved one does not have to face recovery alone, and neither do you.

You Don't Have to Handle This Alone.

A free weekly support group on Zoom for parents, spouses, siblings, and anyone who loves someone struggling with substance use. No registration. No pressure. Just join.

📅 Free Family Support Group

When Thursdays
7:00 PM EST
Where Online via Zoom
Meeting ID 973 187 3819
Passcode 526THF

You belong here if…

  • Your loved one is still using
  • Your loved one refuses help
  • You feel like you've already tried everything
  • You don't know what to say anymore
  • You just need to sit with people who get it

Your loved one doesn't have to be ready for you to start healing.

Join This Week's Meeting →

Not Sure If It's Time to Reach Out?

Here are some signs your loved one may need addiction treatment. You don't need to see every one to call us — even a few can be enough.

  • They've tried to stop using, but can't stay stopped
  • Their substance use is affecting work, school, parenting, or relationships
  • They're withdrawing from family or becoming secretive about money, time, or whereabouts
  • They're experiencing cravings, withdrawal, or repeated relapse
  • You feel constantly worried, managing crises, or walking on eggshells
  • They say they want help but don't know where to start
  • You've found yourself making excuses for them to others
  • You're losing sleep, missing work, or feeling burned out yourself

How Emmaus Walks With Your Family

We're an outpatient clinic built around one idea: meet people where they are, treat them like family, and never give up on them.

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Medication-Assisted Treatment

FDA-approved medications combined with counseling, monitored by experienced providers to reduce cravings and support recovery.

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Counseling & Group Therapy

Real conversations that get to the why beneath the addiction. Individual and group sessions tailored to your loved one's needs.

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Faith-Supported Recovery

Available for those who want it, never forced. Faith-based care that respects all backgrounds and beliefs.

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Virtual & In-Person Care

Telehealth means fewer barriers — and fewer excuses to skip. We meet your loved one where they are.

What You Can Do Right Now

Even if your loved one isn't ready, there are real things you can do today that make a difference.

Set Loving Boundaries

Boundaries aren't punishment — they're how you protect your own wellbeing so you can keep showing up.

Encourage Without Pressuring

Try this:"I'm here when you're ready. I believe you can come back from this."

Stop Enabling — Start Supporting

Letting your loved one feel the weight of their choices, while still loving them, often opens the door to change.

Take Care of Yourself

Join our Thursday group. Talk to a therapist. You can't pour from an empty cup.

What Families Worry About When They Reach Out

These are the real concerns we hear from family members before they pick up the phone.

🤐 "Will my loved one find out I called?"

Federal law (42 CFR Part 2) gives addiction treatment EXTRA privacy protection beyond standard HIPAA. We can't share your call or our conversation with anyone — including your loved one — without your written consent. You can call us today and they will never know.

💸 "Can my family afford this?"

Most patients with Medicaid, Medicare, or TennCare pay $0 out-of-pocket. For self-pay, our rates are intentionally affordable: $150 intake, $100 weekly visits. Cost should never be the reason recovery doesn't happen.

🙅 "What if they refuse to come in?"

You're not stuck. Many family members find that attending our Thursday group, setting boundaries, and changing how they engage shifts the dynamic. We've seen people walk in months after a family member started attending alone.

😔 "Am I just making things worse?"

No. Reaching out for guidance is one of the most loving things you can do. We'll never pressure you or your loved one. We'll listen, share what's worked for other families, and help you figure out the next step.

⏰ "Is it too late for them?"

No. We've helped people who've been struggling for decades. We've helped people who've been to multiple programs that didn't stick. Recovery is possible at any age, after any number of setbacks. It's never too late to start.

👨‍👩‍👧 "What about me? I'm exhausted too."

Family members carry an enormous weight. Our Thursday support group is for YOU, not just your loved one. You don't need them to be ready before you start healing. Your wellbeing matters.

What Happens When You Reach Out

No long forms. No pressure tactics. Just a real conversation with someone who has helped families like yours.

1

You Call or Message Us

A real person answers. We listen, not lecture. You can speak with us about your situation completely confidentially.

2

We Schedule an Intake

Usually within days, not weeks. In person at any of our 3 locations or via virtual visit — whatever works best.

3

Treatment Begins

Medication (if appropriate), counseling, and group support start quickly. Your loved one stays at home throughout outpatient care.

4

Ongoing Care

We stay with your loved one for the long haul. And you're welcome to join our Thursday family group at any point along the way.

Stories From Families Like Yours

Real recovery happens in real families. These are the kinds of stories we get to be part of every day.

For three years, I felt like I was watching my son disappear. I tried everything — pleading, threatening, paying his rent, not paying his rent. Nothing worked, and I was running out of hope. The Thursday night family group was the first place I could exhale. Nobody told me what I was doing wrong. They just understood. I started attending before my son was ready, and somehow that's what eventually got him in the door. He's been in treatment at Emmaus for eight months now.

— Linda, Mother of an Emmaus Patient

My husband had been to two other programs before Emmaus. Both times he relapsed and both times the program basically washed their hands of him. What's different here is that they didn't give up. When he stumbled, they adjusted the plan instead of writing him off. The MAT made a real difference — for the first time in years, he could actually think clearly enough to do the counseling work. I have my husband back. Our kids have their dad back.

— Rachel, Wife of an Emmaus Patient

I was scared to reach out. I thought if I called for help, my brother would feel like I'd betrayed him. Instead, the team at Emmaus helped me understand what I was actually dealing with — that addiction is a medical issue, not a character flaw — and gave me language I could use without making things worse. My brother came in on his own about three months later. I don't think that would have happened if I'd kept staying silent.

— Marcus, Brother of an Emmaus Patient

Not Ready to Call? Send Us a Message.

Many family members search late at night when they can't talk privately. Fill out the form below — we'll respond confidentially, in whatever way works best for you.

📨 Confidential & Discreet

Tell us what's happening. We'll respond by email, text, or phone — whatever you choose. We will never contact anyone else without your permission.

🔒 HIPAA + 42 CFR Part 2
🛡️ Never Shared
✓ No Pressure
💚 Always Free
— OR CALL US DIRECTLY —
Speak with someone today 📞 423-202-3008

Locations We Serve

Wherever you are in East Tennessee or Southwest Virginia, help is close. And if it's not, telehealth bridges the gap.

Johnson City, TN

1730 Old Gray Station Rd

Johnson City, TN 37615

423-202-3008

Bulls Gap, TN

273 Hwy. 11E Suite E

Bulls Gap, TN 37711

423-393-4146

Weber City, VA

2834 US Hwy 23 N

Weber City, VA 24290

276-885-0190

Virtual Care

Throughout TN & VA

Telehealth visits

Available daily

Common Questions From Families

If you don't see your question here, just call us — we're happy to talk through anything.

Can I call Emmaus for a loved one?
Yes. Many of our first calls come from a parent, spouse, or sibling. We'll talk you through options and help you figure out next steps — even if your loved one isn't on board yet. Federal privacy law protects this conversation — your loved one will never know you called unless you tell them.
What if my loved one refuses help?
You're not stuck. Come to our Thursday family group. Many family members find that when they change how they engage — boundaries, language, consequences — the dynamic shifts. We've seen people walk in months after a family member started attending alone.
Does Emmaus offer outpatient addiction treatment?
Yes. We specialize in outpatient care, which means your loved one can get treatment while continuing to live at home, work, and stay connected to family. No residential stay required.
Is Medication-Assisted Treatment just replacing one drug with another?
No. MAT medications work differently than the substances people misuse — they reduce cravings and withdrawal so the brain can stabilize, making real recovery possible. It's a medical tool, not a substitution. The FDA, NIH, and major medical organizations all recognize MAT as the gold standard for opioid use disorder.
Do you offer virtual appointments?
Yes. Telehealth is available for many appointment types, removing barriers like transportation, work schedules, or distance. Available throughout Tennessee and Virginia.
Is the Thursday support group really free?
Yes, completely. No registration, no payment, no commitment. Log on any Thursday at 7 PM EST via Zoom. You don't need to introduce yourself or even turn on your camera if you don't want to. Just show up.
Do I have to be religious to come?
No. The group uses a faith-supported framework, but people of all backgrounds — and none — are welcome. The focus is practical support, not theology. Many of our regulars don't identify as religious.
What does treatment cost for a family member?
We accept Medicare, Medicaid, TennCare, and most major insurance plans — most patients pay $0 out-of-pocket. For self-pay, our affordable rates are $150 for initial intake and $100 for weekly visits. We'll verify your loved one's benefits for free, with no obligation.
What if my family member has tried other programs that didn't work?
We're often where people come after other programs have given up. Recovery isn't a straight line, and a "failed" program usually means the wrong approach for that person, not that recovery is impossible. We adjust the plan instead of writing people off.

You Don't Have to Wait for Things to Get Worse.

Whatever brought you to this page — fear, exhaustion, a hard conversation, or just the quiet hope that something could be different — we're glad you're here. You can call us. You can join us on Zoom Thursday at 7. You can do both.

📞 Call 423-202-3008 Send Us a Message
Or join Thursday's meeting →

Confidential • Compassionate • No Judgment, Ever